Terms of Service | Incredible Letters

Last Updated: March 9, 2025

1. Introduction

Welcome to Incredible Letters. These Terms of Service ("Terms") govern your access to and use of our website incredibleletters.com and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting a prominent notice on our website. Your continued use of our services after changes are made constitutes your acceptance of the revised Terms.

2. Service Description

Incredible Letters provides a platform that allows users to create personalized letters and poems for children, with options to download, print, or have content professionally printed and mailed. Our services utilize artificial intelligence to generate personalized content based on user inputs.

3. Eligibility and User Accounts

Our services are intended for users who are at least 18 years old. By using our services, you represent that you are at least 18 years old.

To access certain features of our services, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account.

4. User Content and Conduct

Our services allow you to provide information to generate personalized content. You are solely responsible for any content you provide and for your conduct while using our services. You agree not to provide any information or engage in any conduct that:

Is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
Infringes on the intellectual property rights of others
Contains viruses or other malicious code
Attempts to interfere with or compromise the system integrity or security of our services
Impersonates any person or entity

We reserve the right to remove any content that violates these Terms and to terminate or suspend your access to our services.

5. Intellectual Property

5.1 Our Content: All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

5.2 Generated Content: You retain ownership of any personalized letters or poems generated through our services based on your inputs. However, you grant us a non-exclusive, royalty-free, worldwide license to use, store, and process your inputs to provide and improve our services.

5.3 Feedback: If you provide feedback or suggestions about our services, you grant us the right to use that feedback without restriction or compensation to you.

6. Payment and Fees

Some of our services are offered on a "pay what you want" basis, while others, such as professional printing and mailing, require payment. By purchasing these services, you agree to pay all fees in accordance with the pricing and payment terms presented to you at the time of purchase.

All payments are processed through third-party payment processors. We do not store your payment information on our servers.

Prices for our services are subject to change without notice. We reserve the right to discontinue or modify any service at any time.

7. Disclaimers and Limitations of Liability

7.1 Disclaimers: Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that our services will be uninterrupted, secure, or error-free, or that any content generated through our services will meet your expectations or requirements.

7.2 Limitations of Liability: To the fullest extent permitted by law, in no event will we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your access to or use of our services, even if we have been advised of the possibility of such damages.

Our total liability for all claims related to our services will not exceed the greater of $100 or the amount you paid us for the services at issue during the 12 months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Incredible Letters and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to your use of our services, your violation of these Terms, or your violation of any rights of a third party.

9. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to your breach of these Terms. Upon termination, your right to use our services will immediately cease.

All provisions of these Terms that by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Any dispute arising from or relating to these Terms or our services shall be finally settled by arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction.

Any claim or cause of action arising out of or related to these Terms or our services must be filed within one year after such claim or cause of action arose, or be forever barred.

11. Miscellaneous

11.1 Entire Agreement: These Terms constitute the entire agreement between you and us regarding our services and supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

11.2 Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

11.3 Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

11.4 Assignment: You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent. We may assign or transfer these Terms without restriction.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Think On Labs LLC
Email: legal@thinkonlabs.com