Privacy Policy
Last Updated: March 9, 2025
1. Introduction
Welcome to Incredible Letters ("we," "our," or "us"). We are committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website incredibleletters.com or use our services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
We may collect the following types of information when you use our service:
- Account Information: If you create an account, we collect your name, email address, and password.
- Letter/Poem Content: Information you provide about your child including their name, age, interests, achievements, and personality traits for the purpose of generating personalized content.
- Payment Information: If you make a purchase or donation, we collect payment information, which is processed by our secure payment processors.
- Delivery Information: For physical mail delivery, we collect shipping addresses.
- Communications: Information you provide when you contact us with questions or feedback.
2.2 Information Automatically Collected
When you use our website, we may automatically collect certain information, including:
- Usage Data: Information about how you interact with our website, including pages visited and actions taken.
- Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience and collect information about how you use our website.
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Generate personalized letters and poems based on your input
- Process transactions and fulfill orders
- Send administrative information, such as order confirmations and updates
- Respond to your comments, questions, and requests
- Send marketing communications, with your consent
- Monitor and analyze usage patterns and trends
- Protect against, identify, and prevent fraud and other illegal activity
- Comply with our legal obligations
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as payment processing, mail delivery, and AI content generation.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with third parties when you consent to such sharing.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Children's Privacy
Our service is intended for use by parents and guardians to create content for their children, not for direct use by children. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Withdrawing your consent to our processing of your information
- Requesting restriction of processing of your personal information
- Requesting transfer of your personal information
- Opting out of marketing communications
To exercise these rights, please contact us using the information in the "Contact Us" section below.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users. This helps us provide you with a better experience when you browse our website and allows us to improve our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
9. Third-Party Links
Our website may contain links to third-party websites and services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to be aware when you leave our website and to read the privacy policies of each website you visit.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Think On Labs LLC
Email: privacy@thinkonlabs.com